Services
Practical automation for teams that run on many tools.
Most organisations don’t need another platform. They need the ones they have to work together. That is where we come in.
Integration & APIs
We connect business and IT platforms through well-designed APIs and event flows, so information moves once, correctly, without anyone retyping it.
- Integration architecture and API design (REST, webhooks, events)
- Custom connectors between ITSM, Microsoft 365, ERP, CRM and in-house apps
- Microsoft Graph, Outlook and Teams integrations
- Middleware and API gateway implementation
- Monitoring, error handling and replay for reliable data flows
Cloud & Azure
We build the cloud backbone that runs your automations: serverless, observable and secure, with infrastructure defined as code.
- Azure Functions, Logic Apps and Service Bus workflows
- API Management and secure exposure of internal services
- Identity and access with Microsoft Entra ID
- Infrastructure as code and CI/CD pipelines
- Cost, security and reliability reviews of existing workloads
AI & intelligent automation
We apply AI where it removes real effort, with guardrails, measurable outcomes and humans in the loop where it matters.
- Ticket and email triage, classification and routing
- Summaries of cases, conversations and incidents
- Knowledge assistants grounded in your own documentation
- AI agents that act through your existing APIs
- Evaluation, data protection and governance for AI use cases
ITSM foundations
Automation amplifies whatever process it runs on. We make sure that process is sound, whichever service management tool you use.
- Service management assessments and maturity roadmaps
- Incident, request, change and knowledge process design
- Service catalogue and CMDB data models
- Tool selection support, independent of any vendor
- Automation opportunity mapping across the service lifecycle
Ways to work together
Start small, scale when it works.
- 01
Automation assessment
A short, fixed-scope engagement to map your processes and systems and deliver a prioritised automation roadmap.
- 02
Project delivery
We design, build and hand over a defined integration or automation, with documentation and knowledge transfer.
- 03
Ongoing partnership
Fractional architecture and engineering capacity to evolve and support your automations over time.
Technologies we work with
Chosen for fit, not loyalty. The list grows with your landscape.
- REST & GraphQL
- Webhooks & events
- Microsoft Azure
- Microsoft 365 & Graph
- Entra ID
- Power Automate
- Azure OpenAI & LLMs
- .NET / C#
- TypeScript
- Python
- Infrastructure as code
- Any ITSM platform with an API
Not sure which service fits?
Most projects span more than one. Describe the problem and we will shape the engagement around it.