Integration · Cloud · AI automation
We connect your systems and automate the work in between.
HDT Software is a vendor-agnostic consultancy. We design and build API integrations, Azure cloud workflows and AI-assisted automation, grounded in years of hands-on IT service management.
Your systems
- Service desk & ITSM
- Microsoft 365 & email
- ERP & CRM
- Monitoring & alerts
- Line-of-business apps
HDT automation layer
- APIs & events
- Azure workflows
- AI agents
Outcomes
- Requests that route themselves
- Data in sync across tools
- Hours handed back to your team
What we do
Automation, built on foundations that hold.
Four practices, one goal: fewer manual hand-offs between people, tools and teams.
Integration & APIs
Connect the platforms you already own. Robust, documented, monitored integrations instead of copy-paste and CSV exports.
Cloud & Azure
Serverless workflows, event-driven architectures and secure data pipelines on Microsoft Azure.
AI & intelligent automation
Put AI to practical use: triage, summarisation, knowledge retrieval and assistants wired into your real processes.
ITSM foundations
Vendor-agnostic service management design, so automation sits on clear processes, clean data and sensible ownership.
Why HDT
Engineers who have lived on both sides of the service desk.
HDT started by building and shipping its own enterprise integration product. That experience, running IT and then engineering software for IT teams, shapes how we work with you.
Vendor-agnostic
We recommend what fits your landscape, not what earns a reseller margin.
Builders, not slideware
We design it and we ship it: production code, infrastructure as code, documentation and handover.
Secure by design
Data protection, least-privilege access and auditability are part of the architecture from day one.
Remote-first, EU-based
A distributed team headquartered in Ireland, working in English, French and Spanish.
How we work
From first conversation to running automation.
- 01
Discover
Map the processes, systems and data flows. Find the hand-offs that cost the most.
- 02
Design
Agree on a target architecture, integration contracts and a pragmatic roadmap.
- 03
Build
Deliver in short iterations, with working increments you can test early.
- 04
Run & improve
Monitor, document and hand over, or keep us on to evolve it with you.
Looking for ITSM4Outlook?
Our Outlook integration for IT service management is now a legacy product. Documentation and release notes remain available for existing customers.
Have a process that should run itself?
Tell us where the manual work piles up, and we’ll suggest where to start.