2.3.8381.19484
Released
Bug fixes
- Minor bug fixes.
Back to ITSM4Outlook
Release history
Client and server component releases of ITSM4Outlook, newest first.
Client Client 2.3.7579.27886
Released
Enhancements
- RSSO: support for SAML web authentication (HTTP-Redirect).
Bug fixes
- Fix “Could not create SSL/TLS secure channel” error.
Server component 2.2.0.2
Released
Notes
- Upgrade all clients to v2 first: this server component is not backward compatible with v1 clients.
Enhancements
- ITSM4Office is now available as a Deployment Package (Helix and on-premises). Customers switching to a Deployment Package pipeline must upgrade manually to 2.2.0.2 one last time to avoid data import issues.
Bug fixes
- Fix “maxAttachSize” error on the ITSM4Office:Application Profile form.
Client 2.2.7535.24669
Released
Enhancements
- API v2.
- Change risk assessment questions and answers.
- Scheduled changes, work orders and tasks added to the Outlook calendar.
- Synchronisation of followed scheduled items.
- Outlook reminders for non-schedulable tickets.
Bug fixes
- Other bug fixes.
Server component 2.2.0.1
Released
Notes
- End of version support: as of 1 May 2020, Remedy 8.x and 9.0 are no longer supported. ITSM4Office supports Remedy / Helix from version 9.1.x.
Enhancements
- Change risk assessment view.
Client 2.1.7396.1093
Released
Bug fixes
- RSSO 19.02 authentication issues.
- Email drag and drop issues with Outlook x64.
Client 2.1.7248.27429
Released
Bug fixes
- Fix initialisation issues with the Service Today panel.
Server component 2.0.0.5
Released
Bug fixes
- Fix “ERROR (62850): The $Process$ process requires a rejection justification, which the approver failed to provide.”
- Patch_001: fix hierarchical groups access issue.
Client 2.1.7221.25914
Released
Notes
- Maintenance release of the 2.1 client.
Server component 2.0.0.4
Released
Enhancements
- Questions and responses shown in the request view.
Server component 2.0.0.3
Released
Bug fixes
- Fix installation error ORA-01790 during the rebuild of the union view.
Client 2.1.7167.31338
Released
Notes
- The v2 server component is needed to enable the new features; this client remains backward compatible with the v1 server component.
- ITSM4Outlook can now be used by non-support staff to follow up on requests and approvals.
Enhancements
- Work info editing and attachment updates.
- Full change support.
- Relationships support.
- Service request support.
- Approval support.
- Live priority calculation.
- New API with more customisation capabilities.
- Custom search and sort fields.
- Custom views, fields, styles and templates.
- Support for AR “Service” workflows in actions and client scripts.
Server component 2.0.0.2
Released
Notes
- First v2 server component. Upgrade all clients to v2 first: it is not backward compatible with v1 clients.
Client 1.3.6732.1700
Released
Enhancements
- Introduction of short IDs (see KB180501 for the server setup).
- Improved HTML to plain text output.
- Performance optimisations.
- Options to control the default ticket reference number in the subject.
- Custom subject override.
- Toggle buttons to control the ticket reference in the subject.
- Option to control ticket ID primary and secondary (Ctrl) click behaviour.
Bug fixes
- Memory leak and other stability improvements.
Server component 1.3.1.0
Released
Enhancements
- Short ID separator configuration.
- Default ID matching patterns updated to match short IDs.
Server component 1.3.0.8
Released
Bug fixes
- Fix v8.x application-dependent initialisation issues on v9.x servers.
Client 1.3.6660.22027
Released
Notes
- Initial public release.
Server component 1.3.0.7
Released
Notes
- Initial public release.